Cannot reply to alerting SMS

#1

Hello,

I use SMS for alerting, not the PagerDuty phone application.
But I cannot reply to acknowledge, resolv or escaladate the incident.
For your information, I based in France with a French number.

How could I reply to these message?

Regards,

#2

Hi Bertrand,

Our Support team would be happy to help out with this. Because investigating such an issue requires specific information, please reach out to our team at support@pagerduty.com to open a ticket directly.

In this ticket please provide the URL of an incident from within the last 48 hours where your SMS replies were not accepted.

We’ll be happy to take a look.

Kindly,

#3

Hello Tatiana,

Thank you for your answer.
I will contact the support through email.

Regards,

#4

Hello,

I’m interested to know if there are other cases like this one as we submitted a support case about 2 weeks ago for a similar issue.

Regards,
Sébastien

#5

Hi Sebastien,

We’d be happy to look into your issue further if you have continued to experience issues. We do have information available on supported countries which can/cannot respond to SMS notifications available here: https://support.pagerduty.com/docs/supported-countries#responding-to-sms-notifications

Where responding is not supported, we recommend users use our mobile app.

If you have had any further issues, please email us: support@pagerduty.com.

Thanks,
Abbott Brannon
Technical Support Specialist

#6

Hello Abbot,

Thanks for your answer it match my case, sorry I did not found this documentation earlier.

Regards,
Bertrand